We believe online gaming should be fun entertainment, not a burden. my88 provides tools, guidance, and support to ensure your gaming experience stays healthy and in control.
Responsible gaming is more than a slogan at my88 – it is a core value built into every corner of the platform. We prioritise member wellbeing over short-term profit.
Responsible gaming means engaging in gambling or wagering activities consciously, in a controlled manner, and within your financial and emotional means. It involves understanding that gambling is entertainment – not a way to generate steady income or solve financial problems.
At my88, we understand that a small number of players may face challenges with their playing habits. That's why we go beyond mere compliance – we actively provide tools and resources to help every member play responsibly.
There are a few simple principles that can help you enjoy your gaming experience at my88 without the risk of problems:
It's important to recognise when gambling habits start to negatively impact your life. Here are some signs that need immediate attention:
If you identify two or more of the above signs in yourself, we strongly encourage you to use the self-control tools available at my88 or reach out to a professional support organization.
My88 is a platform exclusively for individuals aged 18 and above. We enforce a strict identity verification (KYC) process to ensure no underage users can access the platform. Every new account registered goes through an automated age check and manual review by our compliance team.
If you suspect someone under 18 years of age is using this platform, please contact our support team immediately. We will take prompt and serious action on every such report.
The Malaysia Problem Gambling Helpline (HELP) is available for those who need professional and confidential support.
All these tools are available directly in your my88 account – free, easily accessible, and effective immediately.
Set the maximum amount you can deposit within a daily, weekly, or monthly period. This limit takes effect immediately and can be reduced at any time, but requires a 48-hour waiting period to be increased.
Set a time limit for each gaming session. Once the time limit is reached, the my88 system will send an alert and automatically end your session to prevent excessive play.
Choose to take a short break from the platform for 24 hours, 72 hours, or 7 days. During the break period, your account will be temporarily deactivated and you will not receive any marketing communications.
If you need a longer break, the self-exclusion option lets you block access to your my88 account for 1 month, 6 months, 1 year, or permanently. This is the strongest measure we offer for those who are serious about stopping.
View detailed reports on your gaming history, deposits, and withdrawals. Understanding your own spending patterns is the first step to maintaining good control over your playing habits.
You can choose to stop receiving all promotional and marketing communications from my88 at any time. This helps reduce the temptation that may arise from frequent offers and promotions.
The self-control tools activation process at my88 is designed to be simple and quick. Follow these steps:
Access your account via the my88.cx website or the my88 mobile app. Make sure you use the correct login credentials and a secure connection.
Click on your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the menu that appears.
Select from the list of available self-control tools – deposit limits, time limits, self-break, or self-exclusion. Each tool comes with a clear description.
Enter your desired limit value or duration. Review your settings and confirm. The tool will take effect immediately upon confirmation.
My88 will send you a confirmation email with details of the activated control tools as a record for your reference.
Answer the following questions honestly to assess your own playing habits:
If you answered "Yes" to three or more of these questions, we encourage you to speak with a health professional or contact the my88 support team for assistance.
If you or someone you care about needs help with a gambling problem, the following resources are available in Malaysia:
Public health clinics across Malaysia provide counseling and referral services for mental health issues including gambling addiction at no cost.
A specialist mental health hospital in Malaysia offering comprehensive treatment including recovery programs for behavioral addiction.
A peer support group for those struggling with gambling problems. Meetings are held regularly across Malaysia in a confidential and supportive environment.
Malaysia's national family helpline operating 24 hours a day, 7 days a week, providing crisis counselling and social service referrals.
My88 encourages any member who feels distressed or needs assistance to contact our support team immediately via live chat, available 24/7. We will help direct you to the most suitable help resources confidentially and without judgement.